Help centre

Help centre

Quick answers to the questions we hear most.

Orders

When will my order arrive?

Orders placed before 12:00 are usually delivered the same day across Kigali. You can follow your order live from Orders.

Can I change or cancel an order?

You can cancel an order until it's being prepared. After that, contact support and we'll do our best.

Payment

Which payment methods do you accept?

MTN MoMo, Airtel Money, and cash on delivery in selected areas.

I approved a MoMo payment but my order still says "Awaiting payment".

Mobile-money confirmations can take a minute. The order page refreshes automatically. If it hasn't updated after 10 minutes, contact support with your order number — you won't be charged twice.

Delivery

What is the delivery code?

A one-time code shown on your order page and sent by SMS. Give it to the agent only when you have your items. It proves the order reached you.

How much is delivery?

A flat fee across Kigali, free above the amount shown in your cart.

Something went wrong

See Returns & refunds for how to report a missing or damaged item, and our Terms of service for the details.