Subscription terms

Subscription terms

Subscriptions deliver a basket of groceries on a regular schedule.

How it works

• Choose a package or build your own basket, then pick a frequency (weekly, every two weeks or monthly), a delivery day and a time window.
• Each delivery is created as an order about 48 hours before the delivery day, using that day's live prices.
• Package prices shown on the site are estimates; the final amount is shown in the order before you pay.

Payment

You pay for each delivery separately, by MTN MoMo, Airtel Money or cash on delivery. We'll send a payment prompt when the order is created. If a payment isn't completed in time, that delivery is skipped — your subscription stays active.

Skipping, pausing and cancelling

1. Skip a single delivery up to 48 hours before it's due.
2. Pause for up to 8 weeks, for example while you travel.
3. Cancel any time from Account → Subscriptions. There's no cancellation fee.

Out-of-stock items

If an item is unavailable we'll replace it with the closest equivalent at the same or lower price, or leave it out and lower the total. You'll see this in the order.